Our Return Policy

If Unique Oils has made a mistake in filling your order please email or phone us within 72 hours of signing for your order. Please provide us with your name and address and invoice number, and we will gladly work with you to fix the problem. We DO NOT accept any returned oils. Always, the best thing to do when ordering from someone for the FIRST time is to order their samples first, then you will never be in doubt. We cannot re-sell oils and also it is a health risk to try to sell it to another customer.

If you receive a package that has external damages please refuse the package and fill out a claim form with the carrier that delivered your package. We guarantee all packages leave our business in excellent shape, if not the carrier wouldn’t accept it from us. All Packages are inspected TWICE before being shipped! Our responsibility ends once we turn over the package to the carrier (i.e. USPS, UPS). We offer both insurance and non-insurance on all packages we ship. If you do not opt for insurance, there isn’t really much we can do to assist you.

Please be prepared to accept your package when it arrives. If the carrier is unable to make delivery for any circumstances other than our error, you will be responsible for notifying us within 3 days. If you do not notify us and the package has to be re-shipped, you will be charged for freight again and NO REFUND will be given.

Please allow us 24-48 to process your orders. Huge orders may take a little more time to process. If an item is out of stock, we will not charge you for that item. If an item is on backorder, we will try to get that item in your shipment as quickly as possible. If you find a mistake, please feel free to email us at sales@uniqueoils.com. A phone call may take longer for us to reply to your needs.